CANCELLATION & REFUND POLICY

1. Nature of the Service

VESTRA: THE LAST MARKET is a live, reserved-capacity in-person simulation event scheduled to take place at Newton School of Technology / ADYPU, Pune. Because the event maintains a strict cap of 100 corporate team slots, reserving a charter permanently withdraws that capacity from public availability in our live ledger.

2. General Cancellation Policy

Due to advance venue allocation, physical badge production, customized ledger provisioning, and simulation materials printing, all confirmed team registrations are considered non-cancellable once the payment is completed and credentials have been generated.

Voluntary withdrawal, change of personal schedule, or non-attendance ("no-show") on the event day does not qualify for a refund.

3. Team Roster Transfers & Substitution (Alternative to Cancellation)

We understand unforeseen academic emergencies or medical contingencies may arise. If one or both delegates are unable to attend:

• Teammate Substitution: You may transfer your corporate delegate seat to an alternative student delegate from your institution without any surcharge or penalty fee.
• Cutoff Window: Roster substitution requests must be communicated to the organizing leads at least 48 hours prior to the event kick-off to ensure updated name printing on official credentials.
• How to Request: Send your Passkey, registered Order ID, and replacement delegate's Name, Email, and Phone to the contact desk.

4. Circumstances Where Full Refunds Apply

A full 100% refund of the ₹250 charter fee shall be initiated under the following specific circumstances:

• Duplicate Transaction: In the rare instance where a technical network glitch results in double debits for a single registration passkey, the excess transaction will be refunded automatically.
• Overcapacity Transaction: If a payment is successfully processed after the 100-seat ledger quota was completely sealed by simultaneous concurrent requests, the full amount will be promptly refunded.
• Event Rescheduling or Cancellation by Organizer: In the event that SharkSphere cancels the simulation due to unforeseen force majeure circumstances (e.g., severe weather emergency, administrative campus closure) and an alternative date is unsuitable to the participant, a 100% refund will be issued.

5. Refund Processing Timeline & Method

Where a refund is approved by our audit desk:

• Initiation: Refunds are processed through our Razorpay Merchant Portal within 24 to 48 working hours of authorization.
• Settlement Timeline: As per standard Indian banking protocol, funds typically reflect in the original source payment account (UPI account, Credit/Debit card, or Net Banking) within 5 to 7 business days.
• Original Payment Method: Refunds are strictly routed back to the exact payment mechanism used at checkout; cash refunds or third-party bank transfers cannot be issued.

6. How to Submit a Refund Claim

To file a payment inquiry or refund request for duplicate transactions, contact our administrative desk with your:

• Registered Passkey (e.g., VST-XXXX-XXXX)
• Razorpay Payment ID (e.g., pay_XXXXXXXXXXXXXX)
• Bank transaction reference number / Screenshot